Subject: English Language Test - sapna das
From: sapna das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 13:10:26 -0500

| | Foreign Language Screening Test

Name | sapna das    /  (8368596997) 8506920037    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I will Response to CM -Sir Please Tell your order number so I can check your order.  I tell you order status within 5 to 10 min for inconvenience I apologize.

I will then contact the  courier deliver company to see where reached the customer 's order and let the customer know so that the customer can trust our company with the right information and satisfy it.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,

Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our company. Customer satisfaction is important to us, and I regret we didn't meet your requirements. but we want to make amends.
We strive to provide excellent customer service in a timely manner, and apologize for the inconvenience this has caused.

we've record your complain we will resolved it soon, which you shall receive service from our side shortly.

Thankyou
Sapna

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