Subject: Arabic Language Test - irshad k s
From: irshad k s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 08:45:53 -0500

Foreign Language
Screening Test

Name

irshad k
s    /  (91) 9656612421    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

sub: Replay to non delivery of the order

Respected customer.

This email is in response to the email received by you on date-----

This email is regarding order no(___) which was supposed to have reached you by
the date-----. the courier company could not carry on with the required process
as the address was wrong. It would be better to you  if you could send us
the correct address with other contact number to the person who can be connected
while making the delivery.

Here I add  contact number of the courier service company (00000), by
contacting this number you can complete your order.

Extremely sorry that you had to go through this experience with us.

thanks and regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

To: customer

From: company

sub: Replay to the complaint

Respected customer,

we are sorry to learn that you have received Tv in damaged condition. we will
take the immediate action to replace the product after checking the product and
will consider your request to payback your bill.

we regret the need for you to write to us and hope the steps we are taking will
ensure the safe arrival of all your orders in future.

Thanks and regards.