Subject: English Language Test - Pavneet Singh
From: Pavneet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 08:08:09 -0500

| | Foreign Language Screening Test

Name | Pavneet Singh    /  (91) 9033480823    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there!

Thank you for contacting Babyshop.com.
I am sorry to know that you haven't received your order yet.

I have checked the status of your order and found that the courier person had mentioned of address given by you seems to be incorrect.

Can you please confirm your address so I can verify and help you correcting address?

Will be waiting for your reply to help you further on this

Thank you,

Your's sincerely,

Xyz Executive
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul!

Thank you for contacting Homebox.

I am sorry to know that you received a damaged TV cabinet, and we apologise for this inconvenience. I understand how it feels when you found scratch on just newly purchased TV cabinet.

I have escalated this issue to our team and they will soon contact you regarding replacement of TV cabinet.

Thank you for your valuable time for  reporting this issue.

Yours sincerely
Xyz executive
Homebox

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