Subject: French Language Test - Rahul Mitra
From: Rahul Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 06:05:18 -0500

| | Foreign Language Screening Test

Name | Rahul Mitra    /  (91) 9205061478    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Apology sir you ordered the hand bag from our online store which is not reached out to your location. The courier company has note the wrong or old address of you sir. I will assure you that your order will reach you by tomorrow evening sir.

I know sir it is a huge mistake from our company and I apologise to you regarding this problem and I will make sure that your courier reach to you by tomorrow evening sir.

I will personly look to your problem and I will track your courier now sir. Apology sir again and I will make sure that it would never happened in future.

Regard
Rahul Mitra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Hope you are fine,

We appreciate your concern I would send back our team to your house and exchange your TV Cabinet.

I apologise to you sir that our team send you the old Cabinet but I will assure that this time it will not happen again in future.

As I told you that we exchange your TV Cabinet and we will send our best unit to fix your Cabinet sir.

Once again apology sir but we can not return your money because it is a policy of our company we can exchange your TV Cabinet and we will assure you it will never happened in future sir,

REGARDS
Rahul MItra

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