Subject: English Language Test - Richa Sharma
From: Richa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 04:03:40 -0500

| | Foreign Language Screening Test

Name | Richa Sharma    /  (91) 9548377625    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
We are trying to deliver your product but our courier partner could not deliver the product as the mentioned address was not correct. Kindly provide us with the correct address so that we can deliver your product on time.
Thanks and regards
Richa Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam
Thank you for reaching out to us.
We have gone through your concern, allow us some time we are checking with the concerned team regarding your issue. We will get back to you shortly.
Thanks and Regard
Richa Sharma

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