Subject: English Language Test - Prashant Lamba
From: Prashant Lamba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 03:34:28 -0500

Foreign Language
Screening Test

Name

Prashant
Lamba     /  (91) 7428084605    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 7428084605 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Livesales ,

Customer Service Representative

Prashant

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We sincerely apologize for the inconvenience caused to you. We are sorry to hear
that the TV cabinet you received has scratches on it. This is not at all the
experience we wanted to give you. We understand your disappointment and are
committed to doing everything we can to rectify this for you.

Please be assured that we take complaints regarding the quality of our products
seriously, and we would like to investigate what happened. Our records show that
the product was installed this morning by our team, please let us know if you
did not notice the scratches during the installation process.

We would like to offer you various options to rectify the situation. Firstly, we
can arrange for the return of the product and provide you with a full refund.
Alternatively, we are more than happy to replace the item with a brand new
cabinet that is free from any defects. Please let us know which option you would
like to proceed with.

We appreciate your patience and understanding, and we hope to hear back from you
soon so that we can promptly rectify this situation. If you have any questions
or concerns, please do not hesitate to contact us, and we will be more than
happy to assist you.

Best regards,

Prashant ,

The Homebox Team.