Subject: Tech Support Candidate - Soumya Rai
From: Soumya Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 02:29:40 -0500

| | Tech Support Test

Name | Soumya Rai
E-mail | [email-masked]
Phone Number | (+91) 9648682415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VARANASI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webcon Biomedical | Marketing Manager | Currently Working | 40000
Previous Employer 1 | Zomato Media Pvt. Ltd. | Account Manager | November 2020 | 30000
Previous Employer 2 | Oppo Mobiles | Sales Executive | October 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your internet connection to ensure that you are connected to the internet.
2. Try refreshing the webpage by clicking on the refresh button on your browser or pressing the F5 key on your keyboard.
3. Clear your browser cache and cookies.
4. Disable any browser extensions or add-ons that might be causing the issue.
5. Try accessing the website from a different browser to see if the problem persists.
6. Check if the website is down by using a website uptime checker such as "https://downforeveryoneorjustme.com/".
7. Restart your computer and router/modem to reset the network connection.
8. Check if any firewall or security software is blocking access to the website.
9. Contact the website support team or your internet service provider for further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your Bluetooth speaker:
Make sure your Bluetooth speaker is turned on and in pairing mode. Most speakers will indicate this with a flashing light or an audible beep.

2. Enable Bluetooth on your mobile phone:
In the settings app on your mobile phone, navigate to the Bluetooth section and turn it on.

3. Search for available Bluetooth devices:
On your mobile phone, tap on the option to “search for available devices”. Your phone will scan for nearby Bluetooth devices.

4. Select your Bluetooth speaker:
Once your phone has finished scanning, it will display a list of available Bluetooth devices. Select your Bluetooth speaker from the list.

5. Enter the pairing code (if necessary):
Some Bluetooth speakers may require a pairing code to be entered to connect to your mobile phone. This code is usually provided in the manual that came with the speaker.

6. Wait for the connection to be established:
After you’ve selected your Bluetooth speaker and entered any necessary pairing codes, your mobile phone will establish a connection with the speaker.

7. Test the connection:
Once the connection has been established, test it by playing some music or other audio from your mobile phone through the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As an AI language model, I do not have personal feelings and beliefs. However, I can provide some general traits and skills that make a good candidate for customer service or technical support job:

1. Excellent communication skills: Good communication is the foundation of excellent customer service. A candidate should be able to listen to customers' problems, ask relevant questions, and provide clear and concise solutions.

2. Patience: Customer service or technical support representatives may have to deal with frustrated or angry customers. Therefore, having patience in dealing with such situations is crucial.

3. Problem-solving skills: A good customer service or technical support representative should have strong problem-solving skills to quickly identify and address the customer's issues.

4. Technical knowledge: If applying for a technical support job, it's essential to have technical knowledge of the products or services. This knowledge helps the representative to diagnose and troubleshoot issues effectively.

5. Empathy: Lastly, having empathy towards customers' concerns demonstrates that the representative understands the customer's issues and wants to help them solve the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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