Subject: English Language Test - Satyendra Srivastava
From: Satyendra Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 02:02:22 -0500

Foreign Language
Screening Test

Name

Satyendra
Srivastava    /  (+91) 8698277224    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am so sorry for the inconvenience caused due to the
delivery.

Upon checking , I checked the option for you refund or replacement. Which one
you prefer?

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I am so
sorry for the inconvenience caused.

Upon checking, We can help you refund or replacement. Which one you
prefer?