Subject: English Language Test - Vivek kumar
From: Vivek kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 01:48:17 -0500

| | Foreign Language Screening Test

Name | Vivek kumar    /  (+91) 9310237761    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

We sincerely apologize to you for the delay in delivery of the product you ordered with us.

We wish to to inform you that our courier partner tried to connect with you as your given address was wrong.

Kindly recheck and provide the correct address with landmark.

Feel free to contact us again for any further query.

Have a nice day!

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings!

Regret for your inconvenience.
Your concern has been raised and our technician will be contact you shortly.

Thank you.
Have a nice day.

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