Subject: English Language Test - Navjot Singh
From: Navjot Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 00:47:07 -0500

| | Foreign Language Screening Test

Name | Navjot Singh    /  (+91) 09530650804    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir

Apologies for the inconvenience faced to you

This is inform you that the hand bag which you ordered from our online store on 25th Feb of Rs. 499  has been shipped from our side and also handed over the courier services on the same day. The courier company tried to deliver the order to you but they are facing issue with your product delivery address. So request you to kindly provide the delivery address on below format by replying this mail so we can share the same detail to the courier company. Also you can track your order on the application by using Track your Order option.

House No:-
Near Landmark:-
Place:-
Pin Code:-
City:-
State:-
Mobile Number:-

Please Feel Free to visit again for any queries

Regards
Navjot Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Apologies for the inconvenience faced to you

This is to inform you that you ordered a TV cabinet from the XYZ website on 7th Feb,2023 of Rs 1499 only. The installation was held on the 9th Feb,2023. As per your email we found that your product have some scratches. As per product return policy your product have 7-day return policy. For this before proceeding the further process we need to verify the issue.So request you to kindly share the images of the product in Jpeg format by replying this mail. So we can verify this and proceed accordingly.

Please Feel Free to visit again for any queries

Regards
Navjot Singh
HomeBox Team

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