Subject: Trainer Candidate - Skand Mishra
From: Skand Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 00:22:12 -0500

| | Tech Support Test

Name | Skand Mishra
E-mail | [email-masked]
Phone Number | (91) 9838435849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Lead Customer Experience | Still working | 39K
Previous Employer 1 | Bigbasket -A TATA Enterprise | Executive -Trainer | 19/Aug/22 | 30K
Previous Employer 2 | Round O Clock | Executive Trainer/Team lead | 15/Feb/22 | 22K

If Selected, how much time do you need to join? | 30 days notice/Immediately
Please briefly describe your work experience specifically in Quality? | Though my role is to listen call bridge but not specifically monitoring all quality aspects!
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In my opinion the behavioural aspects are difficult to be enhanced in some grown person as that's it difficult to control their energy and channalize in such a way to get desired results..so to make my team a good going it would be necessarily difficult to change their behavioural part
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means consistently meeting customers' expectations. Great customer services is more  personalized and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
What according to you makes you a good candidate for this position? | Dynamic , versatile and being confident enough to showcase my skills and experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |