Subject: English Language Test - Gufran Khan
From: Gufran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 00:02:40 -0500

Foreign Language
Screening Test

Name

Gufran
Khan    /  (+91) 8273577365    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I would like to tell you that you was ordered a hand bag from our online store
14 days back .which was shipped by from us but you are not provided proper
delivery address so our delivery team is unable to reach your resident.We
apologise for inconvenience also our team try to call you please provide us a
proper address we delivered your package shortly.

warm regards

xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We abdul
sir,

I would like to inform you that as we can see your mail regarding a Tv cabinet
which is purchased you last week from our store .

We apologise for the issue sir please give us short time we check and try to
sort it out Dont worry our team is investigated about installation team also we
check your cabinet.

We provide our best service to you also best for your order.Because our
relations with customer is long lasting best of luck.

Thanks

Homebox Team.