Subject: English Language Test - Zia ur Rehman
From: Zia ur Rehman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 00:02:24 -0500

| | Foreign Language Screening Test

Name | Zia ur Rehman    /  (91) 8800949497    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ,
I am really sorry that you have not received your Item yet, As I can check the item is already shipped from our side our delivery partner tried to deliver your item but your address is incorrect please update your address, It will deliver once you update your shipping address.

Thank you for contacting Us

Sincerely

Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We am really sorry that you have received scratched cabinet we always try to deliver best products please do not worry we will surely help you with this please confirm what would you prefer replacement or refund.We will surely help you with this.

Thank you for contacting Us

Sincerely

Home box team

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