Subject: Trainer Candidate - Pradeep Kumar Panda
From: Pradeep Kumar Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 09:45:39 -0500

| | Tech Support Test

Name | Pradeep Kumar Panda
E-mail | [email-masked]
Phone Number | (99999) 60865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt Ltd | Process Developer | 31March | 36000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Working as claim examiner for different region and line of business. Co-ordinating with different team in the claim settlement process. Meet service level agreement, Compliance, Accuracy, TAT etc, responsible for different activities, daily/weekly/monthly report, Adit etc, provide update and training to the team.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | NA
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |