Subject: English Language Test - Avadhoot Awate
From: Avadhoot Awate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 07:31:08 -0500

Foreign Language
Screening Test

Name

Avadhoot
Awate    /  (+91) 7058144475
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To: (any
name)@gmail.com

From: (any company mail id)@gmail.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on (any date).

This email is regarding order number (any order number) which was supposed to
have reached you by now. Unfortunately, the courier company could not carry on
with the required process as the address was wrong. I would be grateful to you
if you could send us the correct address with two telephone numbers as to the
person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is (any contact number) and providing him with your exact location or
going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Form (any company name)

Customer Service Representative

(Any name)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Such type
of situation I didn't realised yet in my real life that's why I am
very sorry that I think I may not give you the answer as you are
expecting.