Subject: English Language Test - Kunal Kalra
From: Kunal Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 03:53:56 -0500

| | Foreign Language Screening Test

Name | Kunal Kalra    /  (+91) 7906287381    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Follow Up On Your hand bag Order

Dear customer,

This is an update regarding your order #{Order Number} placed 14 days ago.

We'd like to inform you that the order was shipped on the same day it was placed and was handed over to our courier partners. Unfortunately, it seems like there was an issue with the address provided as the courier wasn't able to deliver it.

We apologize for this inconvenience and request you to provide us with an updated address or reach out to our customer service team so that we can ship your order as soon as possible.

Please feel free to contact us in case of any other queries or concerns. We look forward to hearing from you soon.

Regards,
customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Regarding your purchase of TV Cabinet
Dear Abdul,

Thank you for contacting us about your purchase. We apologize for the inconvenience caused due to the scratches on the TV cabinet.

We value your feedback and we take customer satisfaction very seriously.  Depending on your preference, we would be pleased to provide a complete refund or exchange the product. Please let us know what would be a better option for you and we will make sure that it is done in a timely manner.

If you have any other questions, please feel free to reach out to us at any time. We are here to help!

Thanks,
customer service

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