Subject: Trainer Candidate - Shivani Garg
From: Shivani Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 02:57:42 -0500

| | Tech Support Test

Name | Shivani Garg
E-mail | [email-masked]
Phone Number | (+91) 8955880474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Lead Customer Experience | Jun/15/2022 | 23k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Worked as a trainer in flipkart CL. KRA was responsible for all kind of trainings or modules which helpful for the employees to work effectively. LMS, content creation, ppt preview & presentation. Lead across the state.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | BBD time was a very bad time me. Most of the difficulties I faced at that time. When matrices gone so down trainings was fade up.  Because of the over flow of the parcels. But still I managed everything effectively. We delivered trainings to all the employees to work effectively with quality assurance. And my all team members like TLs , sorters, WMs complete their work with quality and reliability.
What according to you makes you a good candidate for this position? | Confidence, effective work, quality work, LMS & presentation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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