Subject: Trainer Candidate - Aarushi Checker
From: Aarushi Checker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 02:52:17 -0500

Tech Support
Test

Name

Aarushi
Checker

E-mail

[email-masked]

Phone Number

(201013) 7982986709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Aarushi Checker

Analyst

6 Jan 2023

19000

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

I used
monitor tickets and calls audits for SD Team.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I’ve single handedly managed the work during the covid time
when there was minimum or no support due to virus spread the work was in much
volume. In order to maintain the SLA and to also make sure the quality of the
work is up to the mark. Maintain several reports to adhere to quality and bring
day to day improvement.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problems solved
eventually. Great will take measures to resolve it immediately doing every
possible thing to give immediate resolution.

What according to
you makes you a good candidate for this position?

I believe
that quality audit of any procedure call or ticket is quite important parameter
of well being of a team and to maintain the overall quality matrix. This overall
impacts on the project and the company as a whole. So i make sure to perform the
quality audit process with precision without leaving the scope for any error to
be left behind.

On a scale of 1 - 5 please rate your
fluency in spoken English

5