Subject: Trainer Candidate - Pratiyush Solomon
From: Pratiyush Solomon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 02:49:17 -0500

Tech Support
Test

Name

Pratiyush
Solomon

E-mail

[email-masked]

Phone Number

(86502) 48086

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Aligarh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Genpact

Senior Process
Associate

Current

35000

Previous Employer 1

Wings
Education

Senior Faculty

Previous

20000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Currently
working with AON insurance process within Genpact.

Manage day-to-day operations, convey seamless communication within the team,
meeting with clients.

Creating SOPs for the process and handling communication on behalf of a
client

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My toughest challenge in my work experience is that I was
asked to handle a new domain part of my project. Although I was trained, it was
quiet challenging to understand the requirements and confirm on the efforts its
going to take. However, my manager was a nice person, he stood with me in
initial days and give me extra days to sort things out. After few tasks I was
rather becoming a expert and was able to help many who joined with me.

Challenges makes us strong

Everyone can remain calm, and handle their duties, when everything goes as
planned. Our true strength and character shows in difficult moments only. When
we face adversity, when we have to step out of our comfort zone, and in the
moments when everything starts to fall apart ,and we have to deal with new,
unpleasant reality.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Great
customer service means following best practices like valuing customers'
time, having a pleasant attitude, and providing knowledgeable and resourceful
resources

Good customer service means meeting customer expectations from interacting with
customers over messaging channels because they expect.

What according to
you makes you a good candidate for this position?

Because I
have the team leading experience and skills and I bring my expertise in managing
the day-to-day operation

Hopefully, hear from you soon

On a scale of 1 - 5 please rate your
fluency in spoken English

5