Subject: English Language Test - Ritesh Srivastava
From: Ritesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 01:30:07 -0500

Foreign Language
Screening Test

Name

Ritesh
Srivastava    /  (--) 7985290030
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Greetings from LiveSalesman.

Sorry for the inconvenience caused to you. Let me look into the situation and
fix it for you.

As per your request and as per the tracking, the address shows incorrect by the
courier partner.

Further we would like to request you to kindly forward us the complete address
along with the Pin Code so that we can ask the courier partner to reattempt the
delivery at the earliest and we would put in all our efforts for speedy delivery
for the consignment.

Hope this information is helpful!

Waiting for your response.

Regard's

LiveSalesMan Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings from LiveSalesMan!

We are very sorry for the inconvenience caused to you.

As per your query we would like to inform you to kindly forward us some of the
Pictures of the defective cabinet containing scratches purchased recently, so
that we can forward us to our team and this will give us a better overview of
the product installed.

Further, as our team inspects the same we would be able to provide you a
resolution based upon the consequences.

I hope this information is helpful!

Waiting for your earliest response!

Regard's

Live Sales Man Team