Subject: English Language Test - Nikhil Tiwari
From: Nikhil Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 00:06:46 -0500

| | Foreign Language Screening Test

Name | Nikhil Tiwari    /  (91) 9354104299    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam

We would like to thank you for sending your inquiry. The order was shipped by us and handed over to the courier company the same day when the order was placed.

The courier company tried to deliver the order to you but as per them, the delivery address was wrong. Please confirm the correct delivery address via email. So we can deliver your order as soon as possible.

Best regard
Nikhil Tiwari
Customer care executive
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience caused. As per request, we will replace the Tv Cabinet. The replacement process will take 2-3 days and one of our executives will contact you on our registered number.

You can check the replacement status on our website and our app also.

Let us know if you have any other quires.

Best regards
Nikhil Tiwari
Customer care executive
Homebox team

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