Subject: English Language Test - Mayur Johar
From: Mayur Johar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Mar 2023 23:50:14 -0500

Foreign Language
Screening Test

Name

Mayur
Johar    /  (+91) 8448858910    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all we need to apologize and acknowledge to the
customer and follow the security questions in order to authenticate the account.
Then check the address and ask customer what was the address they updated on
their account. if the address is wrong either we update address if the option is
available and re-schedule delivery or we can cancel order and offer some sort of
goodwill gesture. Or we can leave a message to the courier company to look into
this or update the address from their end.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello, Abdul.

Greetings of the day.

I am sorry to hear that you have to face this issue, as company we don't
want to give you such experience. In this case the best I can do is, I can apply
$10.00 discount on that product as a gesture if goodwill if you willing to keep
that item or it's installed already or I can create replacement at your
delivery address.

Our delivery partner will pickup that damaged item from your location and
deliver the new one on same time. Please let us know your preferred option.

Thank you,

Mayur johar