Subject: English Language Test - SHIPRA ARYA
From: SHIPRA ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Mar 2023 02:50:45 -0500

Foreign Language
Screening Test

Name

SHIPRA
ARYA    /  (0) 9818901488    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is regarding the order (order no.) you placed on our website on x/y/z date
and same was about to get delivered by today but the address mentioned by you
was incorrect according to the courier company. Kindly confirm your address or
place another order with the correct address. We would love to assist you.

Thank you

Team Livesalesman

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

This is regarding the TV cabinet purchased and installed by our team and we
apologise for the inconvenience you faced but according to the information we
have the TV cabinet was completely new with zero scratches on it. We would like
to first send our team to check the cabinet with your permission before its
return or replacement. Kindly cooperate with us so that we can provide you with
the best service.

Thanks

Team Livesalesman