Subject: English Language Test - Shweta Singh
From: Shweta Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 04:44:03 -0500

| | Foreign Language Screening Test

Name | Shweta Singh    /  (+91) 7703969415    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam,
we tried to reach at your location to give yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again. We would be grateful to you if you could send us correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing order is by contacting the courier company whose number is 9873016934 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us,
Thanking you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/ mam,
We are extremely sorry for the inconvenience happened to you by us.it’s very inappropriate but we will try our best so that we can resolve the issue as soon as possible. In our policy we can’t return the cabinet but we can check and replace the Tv cabinet as soon as possible. We will send someone quickly at your place to check the tv cabinet and try to fix the problem caused to you.
You know we don’t have money refund policy wish you have checked it on our website. We will try to give you exchange as soon as possible.
Extremely sorry for this experience caused by us to you!
Thanking you,
Homebox team

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