Subject: English Language Test - Anurudh Rawat
From: Anurudh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 03:28:36 -0500

| | Foreign Language Screening Test

Name | Anurudh Rawat    /  (248001) 8791656438    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

Form: [email-masked]

Subject: non delivery of the order

Respected sir/ mam

We tried to reach at your location to give you yours ordered #handbag unfortunately the courier company colud not process as the adders was worng  please send us the correct address and contact number  while making the delivery.
Extremely sorry for this experience

Thank you

For cyz company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

31 balawala

Dehradun

Date 3 march 2023

To

Home Box team

Sir one week ago i xyz purchased a TV Cabinet from you last week, and your team installed it this morning in my house.
After installed a Tv cabinet i have  notice that the cabinet has too many scratches on it.

I have kindly requested you to please returned and replaced with a new unit .

I shall be grateful to you if the replacement is done without any further delay.

Thank you

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