Subject: Arabic Language Test - Alaa Addin Taha Ahmed
From: Alaa Addin Taha Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 03:08:47 -0500

Foreign Language
Screening Test

Name

Alaa Addin
Taha Ahmed    /  (+2) 01111639638    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

So sorry you didn't receive [the bag] in time, the demand for this product
really exceeded our expectations, which resulted in our stock being out of
stock, and we just received a new shipment of [bag] and rushed to ship your
order. We know you expect to receive your orders on time, we are very sorry for
our misjudgment and any inconvenience caused to you, along with your order, we
also include a coupon with a $"number" as a discount for your next
order, you can also find a tracking number for your order at the bottom of This
email is for tracking your current order. Again, we are very sorry for the delay
and inconvenience, please let us know if you have any other concerns or
questions. Sincerely yours

Do not hesitate to contact us

Alaa Addin

[email-masked]

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
"Customer Name"

Thank you for contacting us about Locker,

we are really sorry that this did not work out as promised, and we apologize for
any inconvenience this caused you. Our products undergo many quality control
checks before they are delivered to customers, however, this unfortunately has
exceeded those checks and our level of standards. To make up for this mistake,
we've shipped a new "cabinet" to you, which should arrive in a
few days, we've also included a pre-labeled box so you can return the
previous product once you've received your replacement. We're really
sorry that your original purchase didn't live up to your expectations, but
we look forward to providing you with a better experience in the future, thanks
again for bringing this issue to our attention Please do not hesitate to contact
us

[email-masked]