Subject: English Language Test - Anurudh Rawat
From: Anurudh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 02:52:39 -0500

Foreign Language
Screening Test

Name

Anurudh
Rawat    /  (248001) 8791656438
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir /mam we
are tried to find your location to give you yours order  #handbag
unfortunately our delivery boy is unable to find your contact and the location
you kindly check your delivery location again and call 10 to pick your order

Thank you .

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Home box

Dehradun

7 march 2023

The manager

TV House

Dehradun

Dear sir/mam

I have purchased a TV cabinet form you last week on 3 march 2023 (invoice
no.875,

I regert to say that your technician who came to install a TV cabinet
after your team left i have noticed that the cabinet has to many scratches
.

I requested you to please take this returned and replaced it immediately other
wise i will complained your website

I hope to solve this query .

Thank you.