Subject: Trainer Candidate - Somdeep Kali
From: Somdeep Kali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 01:42:11 -0500

Tech Support
Test

Name

Somdeep
Kali

E-mail

[email-masked]

Phone Number

(+91) 9875381577

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Minfy Technologies Pvt
Ltd.

Operations Manager

05 th May,2020

Previous Employer 1

mjunction services limited

Officer

8th Dec,2017

Previous Employer 2

Aegis
Limited

Executive Operations

28th May,2015

If Selected, how much time do you need
to join?

Immediately available.

Please briefly
describe your work experience specifically in Quality?

I do have
experience into quality assurance and management.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service will get the problem solved
eventually. Great customer service will get it solved immediately, doing
everything they can to remedy the problem at hand.

What according to you
makes you a good candidate for this position?

I am a
quick learner which makes me flexible for any domain and situation. If you look
into my career then you can certainly see that I have emerged my career from an
associate to a Manager in just span of 5 years working with tier 1 companies. I
do carry certain skills which makes me suitable for this position.

On a
scale of 1 - 5 please rate your fluency in spoken English

5