Subject: English Language Test - Anushka Badatya
From: Anushka Badatya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 01:09:55 -0500

| | Foreign Language Screening Test

Name | Anushka Badatya    /  (110044) 07827460233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you contacting us babyshop.com

My name us Anushka. I hope you are doing well. As per your concern you did not receive your order yet I really apologize for the inconvenience.
I regret to inform you that our delivery partner tried to deliver your order however you did not receive your order.
Please do not worry, I will try best to provide you better resolution.

I would request you to confirm me your delivery address?

Please email me back with quick note. I will give you better resolution.

Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you contacting us babyshop.com

My name us Anushka. I hope you are doing well. As per your concern you received a damage product (TV cabinet) I really apologize for the inconvenience. I really do not want that our customer face this problem your are our valuable customer.
Please do not worry I will help you out with better resolution.
I would request you to share me image of the damage product.

Please reply this email I will provide you quick resolution.

Thank you
Babyshop.com

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