Subject: English Language Test - VISHAL MISHRA
From: VISHAL MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 22:36:15 -0500

| | Foreign Language Screening Test

Name | VISHAL MISHRA     /  (+91) 7217785147    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the mail recieved by you on 07.03.2023

This email is regarding order number SHRIKBAG-2000 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9576753567 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop company,

Customer service executives

Vishal

PROJECT CODE: #BSJ2

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,

Thank you for sharing your concern. Apologize for the unpleasant experience you shared with our company. Customer satisfaction is important to us, and I regret we didn&#039;t meet your requirements. I respect your decision to no longer do business with this company, but we want to make amends. We processed your refund, and it may appear in your bank account within three business days.

We&#039;re sorry you feel dissatisfied with our product. If you&#039;re still searching for replacement service for T.V. I&#039;m happy to talk to you about our other options to see if any are a good fit for you.

Thank you for contacting us. Your satisfaction is important to our company, and we hope we can correct this mistake for you.

I issued a refund, which you shall receive shortly.

Best,

Vishal ( customer service executives)

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