Subject: English Language Test - Imran Khan
From: Imran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 13:47:19 -0500

Foreign Language
Screening Test

Name

Imran
Khan    /  (+91) 8130306248    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for reaching to us, I am sorry that you didn't receive your order
yet. On checking, I can see that the order is not yet delivered due to incorrect
Shipping address. I am extremely sorry for the inconvenience you faced in this
case. I would request you to please update the address on the app and then reach
back to us. Once you update the correct address we will try to deliver the item
again within 72 hours to the correct address if carrier fails to deliver the
item reach back to us we wil issue full refund to you with the compensation for
the inconvenience you faced. Thank you for your understanding in this case.

Thanks & Regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thanks for reaching Homebox Team, I am sorry that you received a
defective/damaged item. Please be informed that the complaint for the same has
been registered with us and the service engineer will reach out to you within 48
hours to check the issue with the item, as per your concern scratches are there
on the cabinet. Please be informed that the team will check the same and will
uninstall the item. Please be assured that once the item gets uninstall we will
send you a new one to install. Also, this will be taken care for your future
orders with us. I appreciate your understanding in this case.

Thanks & Regards

Homebox Team