Subject: English Language Test - Manish Chaudhary
From: Manish Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 12:36:52 -0500

| | Foreign Language Screening Test

Name | Manish Chaudhary    /  (+91) 9643834823    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Amazon

Sir, we would like to inform that the delivery agent tried to deliver the order to your registered address but your registered address is incorrect.
So, we would like to tell you that there is no mistake from our end, so if you want your order to be provided on time, then you have to share your correct address and phone number with us so that we can share with the courier company and get your order delivered to you as soon as possible

Thank You,
Manish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox

First of all, we would like to apologise to you, you are our valuable customer and you had to present the problem from my side.
Sir, I would like to tell you that if you want a replacement, we can get the product replaced but not refund your money.  Sir if you want refund then we can provide you refund but not replacement and for refund sir first you have to return the damaged product after receiving the return product. After that we will refund your amount to your source account.

Sir, and sir if you want we will replace your TV cabinet within 24 hours and as an apology, Sir, we can provide you a gift voucher of ₹ 1000, which you can use anytime for the next 365 days.

Thank you
Manish

| |