Subject: Trainer Candidate - Carol Singh
From: Carol Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 12:05:42 -0500

| | Tech Support Test

Name | Carol Singh
E-mail | [email-masked]
Phone Number | (+91) 8882198837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net Impact | ORM Advisor | | 30000
Previous Employer 1 | Magicbricks | Social Media specialist | | 20000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Max 15 days
Please briefly describe your work experience specifically in Quality? | My core job responsibilities are into eliminate escalation and to bring appreciations over social panels also have closely worked with Quality team to address to root causes of the escalation and to eliminate them with better customer service experience.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand

What according to you makes you a good candidate for this position?

I am a self-motivated person who is willing to go above and beyond on any task and to learn valuable skills on my own time.
As an enthusiast in nature always open to learn seek the knowledge and to deliver.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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