Subject: English Language Test - Gagan Agrawal
From: Gagan Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 11:26:50 -0500

Foreign Language
Screening Test

Name

Gagan
Agrawal    /  (+91) 7310556426
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi user,

we regret this issue and highly
appreciate to you for your patience. We want to tell you that I think you
entered your address wrong by mistake that's why our courier partner is
unable to deliver your order right now. Now you can either place your order
again or check your address and update us. we are waiting for your response and
gratitude to you for your belief in our company 😊

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Mr Abdul

we regret any issue from us and we appreciate to you for your patience
please share pictures of the scratches then our technical team look into this
matter and updated you very fast. And don't worry we value your money and
we replaced it if this happened from our side.    Happy shopping