Subject: English Language Test - T WANGSHEN Konyak
From: T WANGSHEN Konyak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:50:53 -0500

Foreign Language
Screening Test

Name

T WANGSHEN
Konyak     /  (+91) 9863534829
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear,
customer we have received your request to check the status of your order which
was placed 14 days back, as per our concerned and tracking we found out that
there was a mistake in your address.No address are found as like mentioned in
your order we are facing to locate the address. Therefore we requested you to
make change in  the address and re-try again.

Sorry for inconvenience.

Thank You for contacting with us.

Executive babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear,
customer

We have received your complaints against the product which you'd purchased
from us. We have learned and understood you're problem but we are sorry for
the complaint. I hope you have read and understand the policy of the company
before you made a purchased.

Thank You Homebox Team.