Subject: English Language Test - Harshita Singh
From: Harshita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:17:50 -0500

Foreign Language
Screening Test

Name

Harshita
Singh    /  (91) 8869091142    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you.

Thank you for reaching out and letting us know about your experience with us.

This is not up to our standard and I've passed this along to our team to
ensure this doesn't happen again.

We’re sorry to let you know that your order was cancelled by the seller as
their partnered courier service provider were not able to deliver the product to
your address because the given address is wrong address.

If you still like to buy the item, you can place a new order with correct
address.

Also, I would like to let you know that the seller is initiating Rs. 100/- as a
token of apology as you are our valuable customer and we don't to lose our
valuable customer.

We apologize for any inconvenience this has caused and ask that if there is
anything else we can do, please let us know.

Your cooperation will be highly appreciated.

Thanks for shopping.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi,

Thanks for reaching out about your recent order. I’m sorry to hear about your
experience.

As we try our best to provide exceptional service, some factors like shipping
and handling are out of our control and issues like this can happen.

Not to worry, as I can check that your order is in "7 days replacement
policy". So, the seller will surely help you with replacement of this
product.

Please send us a photo of the broken/damaged item(s) you received and we’ll do
our best to resolve this as soon as possible.

We apologize for any inconvenience this has caused and ask that if there is
anything else we can do, please let us know.

Your cooperation will be highly appreciated.

Thanks for shopping.