Subject: English Language Test - Tanuj Hirdani
From: Tanuj Hirdani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 08:35:26 -0500

| | Foreign Language Screening Test

Name | Tanuj Hirdani    /  (+91) 8319047572    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey
Tanuj this side
We appreciate you to raise a concern regarding status of your order.

As I can check the details your order is in warehouse due to incorrect or invalid address.

I would request you to please provide us with the proper details.

Thank you
Team live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey
Tanuj this side
As I can understand you are having a concern regarding your newly installed TV
I kindly request you to firstly provide me with the following details
1. Your name
2. Invoice
3. Contact no.

Thank you
Team home box

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