Subject: Trainer Candidate - Jagriti Yadav
From: Jagriti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 05:46:52 -0500

| | Tech Support Test

Name | Jagriti Yadav
E-mail | [email-masked]
Phone Number | (91) 7835939686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gautam Buddh Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Igt solutions | Lead trainer | 17 Dec 2022 |
Previous Employer 2 | Concentrix | Product trainer | 11 Dec 2021 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Training nht batches , feedback sharing, classroom training, DTR and RAG maintenance
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation in my career experience while managing and improving quality of an alloted team was to implement any required change in system as per business requirements. For an example, if any new tool was to be launched in process and team not being well versed with the new tool functioning at times could lead to less production or slight unexpected performance as compared to that with regular old tool they used to work on. Thus briefing the team proactively and keeping them updated about new tool commands and usage, training them about it often worked better without affecting team performance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service includes listening , understanding and resolving customer's primary concern. It's a step by step approach to get good customer satisfaction score. Once we understand customer's issue we can acknowledge and assure customer's issue by providing appropriate resolution depending on scenario.
What according to you makes you a good candidate for this position? | A good candidate for this position could be someone who has prior experience in training/handling multiple teams or batches, someone who is a good listener and problem solver, performance driven and optimistic.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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