Subject: English Language Test - Parimala Mummadi
From: Parimala Mummadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 04:53:31 -0500

Foreign Language
Screening Test

Name

Parimala
Mummadi    /  (91) 06300654643
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Order details

Hi mam/sir,

We are thankful for your purchase of
hand bag. But unexpectedly there was a issue in delivery address so it might
take a few days to deliver your order. We will send your package as possible
as.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
mam/sir,

Your request has been taken and we will send
our team and check what the situation is if it is not repaired we will replace
it.

Thank you