Subject: Trainer Candidate - Vanet Singh
From: Vanet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 04:45:03 -0500

Tech Support
Test

Name

Vanet
Singh

E-mail

[email-masked]

Phone Number

(+91) 9811938767

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Lenskart.com

Senior Quality
Analyst

Currently Working

41982

Previous Employer 1

Acko
Drive

Quality Analyst

Aug'21

41000

Previous Employer 2

Guardian India
Operations PVT LTD

Quality Analyst

Apr'21

38000

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Monitor
phone calls to ensure representatives are following the organization’s

protocols.  Documenting all issues and troubleshooting procedures for
future reference. Identify the calls failing to meet predefined standards and
get the root cause of

why. Creating and publishing dashboard. Creating and Publishing CAP and ZTP
tracker. Highlighting gaps and “AOI” in process. Take both a macro and micro
level look at your email campaigns. Identify

problems with email creation and distribution. Improve key components of
emails

to drive better response rates. Decide if you're ready to upgrade to a new
email

service provider. Create a plan for improvement

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a new hire in my former position as a quality
analyst who frequently delivered inaccurate reports. Despite my repeated
requests to include all the necessary data, the reports still lacked certain
information and had to be recreated in order for others to complete their tasks.
I made a sample report for the new recruit that contained all the necessary data
since I questioned whether the new employee was receiving clear information. I
additionally requested that the other supervisors examine this with their
reports and publish a chart outlining the due dates for the reports. As a
result, everyone's reports—not just the new employee's—improved in
quality. I discovered that in order to get the intended outcomes, it's
crucial to listen and express expectations in a straightforward
manner.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

While good
customer service meets the needs and expectations of its customers, great
customer service goes above and beyond by giving customers a memorable and
appreciative experience.

What according to you makes you a
good candidate for this position?

I'm a youthful,
enthusiastic, goal-oriented team player with excellent interpersonal skills that
can manage coworkers in any setting while maintaining a pleasant and
professional manner with both customers and coworkers. a competent professional
with over ten years' expertise in team management, process optimization,
and customer service and consulting.

On a scale of 1 - 5
please rate your fluency in spoken English

5