Subject: Arabic Language Test - Husain Ahmad
From: Husain Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 04:45:06 -0500

| | Foreign Language Screening Test

Name | Husain Ahmad    /  (110025) 08755588582    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all, I have to say greetings to him, then, I have to listen to what he wants to say. Then, I would like to say, let me check your address. After finding the address wrong, I would like to apologise for that mistake, and explain all things. Finally, I would like to say him, don't worry, same order will be sent to you on the correct address as soon as possible.
At the end of conversation, I would like to say to him I have sent the correct address to my technical team. You will get the order within 5 working days.
Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
First, we will check the actual problem, then we will try to solve it. If it starts working well it will be good, otherwise we will change the divice according to the policy of the company.
For that, you will have to write an email to the technical team, our technical team reach your home and check it.
After sending an email, our technical team will contact you as soon as possible.
Thanks and regards.

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