Subject: English Language Test - Rohini Tripathi
From: Rohini Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:51:53 -0500

Foreign Language
Screening Test

Name

Rohini
Tripathi    /  (+91) 8448368309    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

hello  sir,

as per your request for the order status we apologize to inform
you that the delivery executive tried to deliver the order to your doorstep but
due to some unforeseen reason can't be deliver on time. i would also like
to inform you that the concerned is raised to the team so your product will be
again tired to deliver to your doorstep as soon as possible.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

hello Abdul,

sorry for the
inconvenience whatever you faced before going ahead i just want the picture of
that scratch so that I can help you in that manner.

please share the images of:-

the front and backside of the product

manufacturing label of the product

invoice of the product

any other damage image