Subject: English Language Test - Mandeep Ranjan
From: Mandeep Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:21:49 -0500

| | Foreign Language Screening Test

Name | Mandeep Ranjan    /  (+91) 8603605297    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

With reference to order no 128849484848
I would like to state you that, your address is incorrect. As we have canceled the delivery, as soon you update your new address our team will dispatch the order
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

.I am extremely sorry that you had such a terrible experience with us.​
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible

We appreciate your time and for choosing us.​
Great day ahead.​
​
Thanks,

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