Subject: English Language Test - Anjali Chaudhary
From: Anjali Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:20:01 -0500

Foreign Language
Screening Test

Name

Anjali
Chaudhary     /  (91) 8287853820
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for letting us your concern. We understand your disappoint, please accept
our apology.

We deeply regret we failed to deliver at the excepted time, however our delivery
agent couldn't deliver due to wrong address. If you could provide us the
correct address, we would assure you to deliver at the earliest within 2days.

As a token of apology, we would like to offer a 10% discount on your next order
at babyshop.com.

Thanks & regards,

Babyshop

Anjali Chaudhary

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thanks for reaching out to us. Satisfying our customer our first priority and we
apologise for the disappoint you had to face regarding the scratch in the TV.

We have processed the replacement, our representative will contact you and get
it replaced by 3-5days.

If you have any other queries, please reply to this mail I will here to help
you.

Thanks & regards,

Homebox

Anjali Chaudhary