Subject: English Language Test - Sarthak Agrawal
From: Sarthak Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:10:09 -0500

| | Foreign Language Screening Test

Name | Sarthak Agrawal    /  (+91) 7409908219    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I want to inform you that we tried to reach at your location for delivering your order of hand bag.
Unfortunately our delivery boy is unable to find your address because may be you have submitted wrong address details.
So I have request you please check and submit your correct address details and call on +91xxxx to pick Your Order.

Thank You
Customer Support Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

If you’re unhappy with your purchase from Homebox, you can request a full refund within 14 days of the purchase date. You can do so by request to refund.
Don’t worry about sending the TV Cabinet back—it’s on us. We hope you’ll give us another shot in the future. In the meantime, feel free to gift the TV Cabinet to a friend or pass it along to someone who might need or love it!

Thank You

Teambox Teams!

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