Subject: English Language Test - Prakhar Bhardwaj
From: Prakhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:04:58 -0500

Foreign Language
Screening Test

Name

Prakhar
Bhardwaj     /  (091) 9027694384
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Customer
(His Name),

Very Good/afternoon/evening (Greetings).

We would like to apologise for the inconvenience caused to you,I would like to
inform you the address you mentioned on our website was not as per the courier
address, because of which you are facing this delay.

Sir/Ma'am I would like to suggest you,Please mention the correct
address.

I hope I have answer all your queries,feel free to contact us anytime you
indulge in any inconvenience.

We are dedicated to serve you the best of our services.

Thankyou and Have a nice day.

Team (Organisation Name).

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We are very sorry for the inconvenience caused to you from our side.

We accept our negligence and committed to resolve your complaint as soon as
possible.

Your replacement request has been proceeded further. We assure you about our
quality products and services to be imparted in future.

Thanks for trusting us.Wish you a great day ahead.

Homebox Team.