Subject: English Language Test - MITESH JADAV
From: MITESH JADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 10:07:50 -0500

| | Foreign Language Screening Test

Name | MITESH JADAV    /  (+91) 9824077225    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1. Hello, how may I assist you today?
2. Thank you for your purchase.
3. We've received your message and we're
working on it.
4. Thanks for the product/feature
recommendation.
5. We're still working on your case.
6. We're closing your ticket.
7. About your request for a refund.
8. Were you happy with the resolution?
9. Were you satisfied with our customer
support?
10. An update on your request for access.
11. We need more information to complete
your order.
12. Here's how to do it yourself.
13. Your support request has been escalated.
14. We acknowledge this mistake.
15. We're closing this ticket now.
16. Following up on your request to speak to
an agent.
17. Here’s what we can do for you.
18. Thanks for requesting an appointment or
product demo.
19. Our customer service agents are currently
offline.
20. We’re sorry to see you go.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1. Determine the timeframe during which you'll accept returns
2. Determine the acceptable condition of the item
3. Create steps for the customer to follow (e.g. performing their return through an RMA)
4. Write the policy following the guidelines below.

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