Subject: Trainer Candidate - Amit Vishwakarma
From: Amit Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 05:55:46 -0500

Tech Support
Test

Name

Amit
Vishwakarma

E-mail

[email-masked]

Phone Number

(+91) 8595962732

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad Haryana

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

SRK tele energy India pvt ltd

Sr.
Quality Er

Till now

30K

Previous Employer 1

Shubham
flexible packaging machine pvt Ltd

Quality Er

Dec2021

24K

Previous Employer 2

Subros Ltd

DET

May2018

16K

If Selected, how much time do you need
to join?

One month (Negotiable)

Please briefly
describe your work experience specifically in Quality?

I have 7
experience in Quality Assurance. I maintain the all quality parameters regarding
to the customer.

I am responsible for Customer Complaint handling.

I am responsible to the conduct the supplier audit related to process, product
and system etc.

I have great knowledge about 7 qc tools, Problem solving method, RCA, PFD, Audit
Report, Calibration, Traceability etc.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My organization was facing that how to enhance its employees
skill specially newly joined people.

I started to make training material to trend them.

Now I am going to tell throu process flow diagram that helped us to enhance the
skill of employees.

New joining - DOJO( Training School in plant - 15 days) - Check effectiveness -
Complete Dojo session - Handover to Department - Monitor them one week.

In the Dojo session, we covers the all quality parameters as

1. How to work(WI)

2. Critical to Quality

3. Defect awareness and classification

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means meeting the
requirements and expectations, but excellent customer service means customer
delight ( right product right time right location right qty.)

What
according to you makes you a good candidate for this position?

I likes to take new challenges and also learns them.

I have 7 years experience in Quality Assurance.

On a scale of 1 - 5 please rate your fluency in
spoken English

3