Subject: English Language Test - Mohd Farhan
From: Mohd Farhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 03:32:30 -0500

| | Foreign Language Screening Test

Name | Mohd Farhan     /  (275301) 7860943236    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I shall contact with customer.And I shall tell about the status of his order. And tell him about incorrect adress.And I  shall ask his correct adress where he can receive his courier .and I shall forward his number to the courier boy .In this way customer will receive his courier. And I shall try my best to solve his problem.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | firsly I shall introduce myself.And I shall ask him about issue. Then I will say calm down and your problem will solve.Please tell me about error or dimage part.After listening his query. I shall ask him that what do you want.Then customer will replies that I want to return or replace his product.Then according to his wish. I shall try my best to solve his problem.

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