Subject: Arabic Language Test - Alaa Addin Taha Ahmed
From: Alaa Addin Taha Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 02:58:25 -0500

Foreign Language
Screening Test

Name

Alaa Addin
Taha Ahmed    /  (+2) 01111639638    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

We are very sorry that you did not receive [product name] in time, order
exceeded This product is in stock.

Thanks for your message,

Do not hesitate to contact us.

Alaa Addin

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

We're really sorry that this didn't work out as promised, and we
apologize for any inconvenience this caused you. Our products undergo many
quality control checks before they are delivered to customers, however, this
unfortunately has exceeded those checks and our level of standards. To make up
for this mistake, we've shipped a new "Name" item to you, which
should arrive in a few days, We've also included a pre-labeled box so you
can return your ex once you've received your replacement.

Thanks for your message,

Do not hesitate to contact us.

Alaa Addin